City owned and operated utilities offer consumer protection at its very best. The City of Olivia owns, manages, maintains and operates water, waste water, storm water, and electric utilities. Municipal Utilities are YOUR utilities and we invite you to contact us with any questions or information you may have concerning utility matters. By everyone working together we will maintain reliable and economical Municipal Utilities which can continue to benefit our community in the future as they have in the past.
Along with ten other Minnesota cities, Olivia is a member of the “Minnesota Municipal Power Agencies (MMPA)” organization. Approximately 29% of our electricity is purchased from MMPA. The other 71% of our power comes from the Western Area Power Administration (WAPA), a power marketing administration with the US Department of Energy. Our long term contract with WAPA is what allows us to maintain some of the lowest electric rates in the state.
Although the City of Olivia owns the electric utility, maintenance of the electric system is handled through a contract with Missouri River Energy Services (MRES). The Missouri River Energy employees are responsible for the day to day management of Olivia’s electric distribution system.
The Water/Wastewater department ensures the city water supply is safe to drink, use for cooking and bathing, etc. They are also responsible for treating wastewater sewage to make sure it is well within government established standards before being released. The Water/Wastewater department also maintains all the water and sewer lines in the City of Olivia.
The storm sewer system is maintained by the Public Works department. They continually strive to keep catch basins free of debris that would otherwise block storm water from entering the system. You can help by picking up and properly disposing of small twigs and branches that might find their way to the catch basin grates near your home. Also, after mowing your lawn you should remove grass clippings from the street and gutter so they don’t enter the storm water system. In the Fall, try to keep leaves out of the streets & gutters, and away from the catch basin grates.
New Utility Customers
To have a utility account established in your name, you will need to complete both sides of an application for utility service (either Residential or Non-Residential, as appropriate), provide a photo ID, and pay a utility deposit. Presently, the deposit required for a residential account is $150.00. The required deposit for a non-residential utility account is $200.00 or an average monthly utility bill, whichever is greater.
Utility Billing Process
Your water and electric meters will be read between the 20th and the 25th of each month. Utility bills are mailed to arrive in your mailbox on the first of each month (except Sundays and holidays), and payment is due by the 20th of every month. If you do not receive your bill by the third or fourth business day of the month, contact City Hall to request another copy be sent. Not receiving a bill will not relieve you of your obligation to pay for the utilities you’ve used, and will not change the due date.
Your utility bill contains a lot of information, but it can be overwhelming to read and understand, especially for new customers. To make it easier to understand, please view this Sample Bill.
Paying Your Utility Bill
Your utility bill is due by the 20th of each month. If the 20th falls on a weekend or holiday, payment is due by the next business day. Failure to pay your bill by the 20th of the month will result in a 10% late fee, and possible termination of service. Payments may be made in person at City Hall with cash, check, money order, Visa, MasterCard, Discover, American Express, or Diners Club. There is also a drive-up drop-box next to the utility pole in our parking lot on the South side of City Hall where you may pay by check or money order. We can also take your payment by telephone, using any of the credit cards listed above. Finally, you may sign up for direct pay via automatic withdrawal from your savings or checking account, using this Direct Pay Authorization Form. If you choose the direct pay method you will still receive a bill on the first of each month, but we will automatically withdraw payment from your bank account on the 20th of the month. If the 20th falls on a weekend or holiday, the withdrawal will be done on the following business day.
The City Of Olivia contracts with West Central Sanitation for garbage/refuse service. You should contact them directly to begin or make change to your service. They will be happy to answer any questions you may have about this service. Go to their website or call them at 1-(800) 246-7630. West Central Sanitation – Proud to be Serving West Central Minnesota’s Friends and Neighbor’s for over 20 years!
We encourage our residents to conserve electricity, and to that end we offer rebates on certain Energy Star qualified appliances. CLICK HERE for information on our Energy Star Appliance Rebate Program.
If you want to conserve energy used for lighting but aren’t sure which type or size of efficient lighting is right for you, check out the 2014 Right Light Guide. This handy reference guide was developed for us by the Minnesota Clean Energy Resource Team (MnCERTs). For more information about clean energy resources, visit their website: http://Lighting.MnCERTs.org .
While our electric rates are very affordable, there is a way for you to save even more on your electric costs. Check out the City’s Load Management Program for more details.
1. To supply competitive cost/quality services to Olivia residents, businesses and industry.
2. To protect, promote and preserve the utility systems in order to provide future generations with these essentials and cost effective community services.
3. To enhance the development of Olivia by providing necessary utility requirements when and where needed both today and in the future.
The Salvation Army HeatShare program provides assistance to those struggling to pay their heating bills, and have exhausted all other avenues. If you’d like information on contributing to this program, where your donations are used here in our own community, or if you’d like to apply for assistance from this program, click here.