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Olivia, MN – April 5th, 2021 — The City of Olivia has received national recognition for achieving exceptional electric reliability in 2020. The recognition comes from the American Public Power Association (APPA), a trade group that represents more than 2,000 not-for-profit, community-owned electric utilities.

APPA helps electric utilities track power outage and restoration data through its subscription-based eReliability Tracker service. Once per year, APPA’s Reliability Team compares this data to national statistics tracked by the U.S. Energy Information Administration for all types of electric utilities.

“Public power utilities have proven their commitment to serving their community by continuing to lead the nation in reliability,” said Alex Hofmann, APPA’s Vice President of Technical and Operations Services. “These utilities are the best of the best when it comes to keeping the lights on in their communities.”

Nationwide, the average public power customer has their lights out for less than half the amount of time that customers of other types of utilities do.

According to the U.S. Energy Information Administration, the average outage length for all utilities in 2020 was 139 minutes per customer. The City of Olivia reported an average outage length of 4.4 minutes per customer in 2020.

“We are proud to receive this recognition. It displays the hard work of all our staff and our commitment to keeping the lights on,” said Troy Fuoss, Electric Superintendent at the City of Olivia.

Staff hopes that the recent update to Advanced Metering Infrastructure (AMI) will enable them to continue to improve the electric system’s reliability. Meters were switched in 2020 to increase the safety and reliability of the system, as well as provide more information to the public.

“We now have the ability to instantaneously see outages on our system, where previously we relied on customers to call in saying they were missing power,” said Amber Dale, Utility Accounts Manager at the City of Olivia, “That means that we can fix the problem before the customer has even noticed there is something wrong, and, we have done this on multiple occasions already. Electricity really runs our lives and our businesses so we are trying to provide the best service possible. We have a new notification system where customers can sign up to receive utility alerts and we have used this system to notify customers of scheduled maintenance outages. We know our services are important and we would like people to be able to plan accordingly.”

As part of the new services offered by the electric utility, customers can now view their hourly AMI data or sign up for utility alerts through the City’s online bill pay website. For detailed instructions please call the city office or visit

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